Operations Assistant- Airport




SVN: 03/06/018 Operations Assistant


Open to Internal and External Candidates


                    Position Title


Operations Assistant- Airport


                     Duty Station





 General Service Staff, G4

            Type of Appointment


 Special Short Term, Six months with possibility of extension

        Estimated Start Date


 As soon as possible


                    Closing Date 


 June 24, 2018



Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.





IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.














Under the overall supervision of the Chief of Mission and the direct supervision of the Operations Officer, the incumbent is responsible for performing resettlement operations in compliance with IOM established procedures to ensure orderly and timely movements of refugees and migrants:


Core Functions / Responsibilities:

  1. Transmit IOM Travel documents from IOM office to the airport for the migrants departing, or transiting Entebbe.
  2. Arrange for USRAP promissory notes and Canadian warrants to be signed prior to departure from Entebbe international airport.
  3. Liaise with airlines regarding pre-check-in procedures for IOM groups.
  4. Coordinate migrants’ transportations between IOM Transit Centre and Entebbe international airport.
  5. Check airline tickets and verify travel documents and migrants’ identities prior to check-in.
  6. Arrange check-in of the migrants departing Entebbe international airport assisting with bags, providing ID verification, leading departing migrants through customs and immigration.
  7. Tag refugee baggage.
  8. Ensure that relevant airport services are accessed for cases with special needs; including medical and unaccompanied minors.
  9. Liaise with airlines, immigration, airport authorities on procedures for IOM passengers.
  10. Arrange for meals and accommodation as necessary for all IOM passengers in case of delay with departure.
  11. Inform Sr. Operations Assistants of any flight changes, cancellations.
  12. Confirm departures to Operations Assistants, and provide bag count for transmitting the data to the receiving IOM mission.
  13. Assist with arrival formalities to returning migrants at EBB airport and arrange for ground transportation.
  14. Report on arriving migrants to Operations Assistants, and IOM sending missions.
  15. Reports on the costs incurred by arriving migrants to Operations Assistants and sending IOM missions for proper settlement.
  16. Perform any other duties assigned that may be assigned from time to time.
    Required Qualifications and Experience
  1. Minimum of High School Degree/ Certificate with 4 years of relevant experience or Bachelor’s degree with 2 years of relevant experience in social sciences or related field
  2. Diploma in IATA Standard or airline related field.
  3. 4 years of resettlement or movement experience.
  4. Experience working with actors involved in movements: RSC, UNHCR, airport authorities etc. 
  5. Three years of resettlement or airline experience, such as experience working with actors involved in movements: RSC, UNHCR, airport authorities.
  6. Strong practical computer skills, including MS Word, Excel. Proficiency in AMADEUS, and Mimosa. Knowledge of USRAP, Australian, Canadian, and European IOM resettlement procedures. 
  7. Required IOM functional competencies: effective communicator, successful negotiator, creative and analytical thinker, active learner, team player, and cross cultural facilitator.
  8. Ability to read, understand and apply written instructions and guidelines; interpret instructions and resolve work related problems; detect input/output errors; perform basic arithmetical calculations.
  9. Ability to work under stressful conditions such as heavy workloads and deadlines. Attentive to details. Accuracy in handling and reporting data. Willing to accept flexible work schedule
  10. Thorough knowledge of English and Swahili, Kinyabwisha and  Kinyarwanda is an added advantage

How to apply:


Interested candidates should send their resumes with three references electronically to hruganda@iom.int by 12:00am EAT on 24 June 2018.

The subject of your email should be the Reference Number and Title i.e. “SVN: 03/06/018 Operations Assistant- Airport”.

Since the system is automated, if you do not follow the above mentioned instruction your application may be missed by the system.

Please ensure that send your attachments as ONE DOCUMENT in PDF.

The title of your attachment should be your full name.

Only Shortlisted candidates will be contacted.


Posting Date: 11 June 2018                Closing Date: 24 June 2018



Duty Station: 
General Service Staff, G4
Closing Date: 
Sunday, June 24, 2018