Transit Centre Assistant




SVN: 02/06/018 Operations Assistant


Open to Internal and External Candidates


                    Position Title


Transit Centre Assistant


                     Duty Station





 General Service Staff, G4

            Type of Appointment


 Special Short Term, Six months with possibility of extension

        Estimated Start Date


 As soon as possible


                    Closing Date 


 June 24, 2018



Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.





IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.














Under the overall supervision of the Chief of Mission and the direct supervision of the Operations Officer, the incumbent is responsible for performing resettlement operations in compliance with IOM established procedures to ensure orderly and timely movements of refugees and migrants:


Core Functions / Responsibilities:

  1. Undertake the activities of the Transit Centre in providing accommodation, food, transportation, advice and any other required assistance to the refugees,
  2. Understand and implement the IOM Transit Centre Standard Operating Procedures in day to day work
  3. Prepare for beneficiary arrivals to the transit centre by reviewing Advanced Booking Notifications (ABN) and correspondence from Operations and medical,
  4. Assist with transport arrangements for cases travelling from the camps for interviews, medicals or departure. Welcome and orient beneficiary arrivals to the Transit Centre, prepare and complete accommodation forms and identify special needs of the beneficiary.
  5. In coordination with Movement and Medical Department assist in the transportation of refugees to interview, medical screening sites and to the airport. Escort refugees to specific appointments when necessary,
  6. Update the transit centre database to reflect refugee arrivals, needs, activities and departures and produce narrative and statistical shift reports and any other requested reports related to the activities of Transit Centre,
  7. Co-ordinate activities with the Transit Centre Manager and report any incidents, problems or medical conditions of the refugees immediately at any time of the day or night,
  8. Coordinate visiting missions to the transit centre; ensuring rooms/IT equipment/programming needs are met, schedule and contact beneficiaries as applicable
  9. Organize assistance to the representatives of different immigration organizations performing interviews at Transit Centre,
  10. Occupy and run the transit centre control centre; responding to emails from other IOM units and partners, managing daily work flow, managing transportation/drivers and serving as the focal point in case of emergencies or incidents.
  11. Undertake airport duty (such as check-in and arrival assistance) for all IOM cases departing or arriving as per laid down regulations.
  12. Ensure relevant airport services are made available for cases with the special needs including medical cases and unaccompanied minors,
  13. Liaise with the pre-departure nurse on PDMS and fit to travel medical checks for all departing beneficiaries
  14. Send weekly and monthly reports on the transit centre activities; long stayers report, monthly accommodation report, incident report
  15. Assume the following responsibilities when working overnight at the transit Centre
  • Ensure that utilities are functioning (water, electricity, security) and report any lapse in service to the transit centre manager
  • Respond to emergencies
  • Mediate conflicts between residents
  • Assume overall responsibility of the Transit Centre, residents and subcontractors
  • Creation and dissemination of the night report
  1. Perform any other duties as may be assigned.
    Required Qualifications and Experience
  1. Minimum of High School Degree/ Certificate with 4 years of relevant experience or Bachelor’s degree with 2 years of relevant experience in social sciences or related field
  2. Minimum four years’ work experience in camp/accommodation coordination, logistics and transport.
  3. At least 2 years’ work experience assisting refugees. 
  4. Strong communication, negotiation and problem solving skills. 
  5. Ability to work efficiently under pressure.
  6. Willing to accept flexible work schedule.
  7. Required IOM functional competencies: effective communicator, successful negotiator, creative and analytical thinker, active learner, team player, and cross cultural facilitator.
  8. Proficient in Microsoft Office.
  9. Thorough knowledge of English and Swahili, Kinyabwisha and  Kinyarwanda is an added advantage

How to apply:


Interested candidates should send their resumes with three references electronically to by 12:00am EAT on 24 June 2018.

The subject of your email should be the Reference Number and Title i.e. “SVN: 02/06/018 Transit Centre Assistant”.

Since the system is automated, if you do not follow the above mentioned instruction your application may be missed by the system.

Please ensure that send your attachments as ONE DOCUMENT in PDF.

The title of your attachment should be your full name.

Only Shortlisted candidates will be contacted.


Posting Date: 11 June 2018                Closing Date: 24 June 2018



Duty Station: 
General Service Staff, G4
Closing Date: 
Sunday, June 24, 2018